FAQs

MY ACCOUNT & MY ORDER

To place your order, follow these steps:.

  • Browse through our wide catalogue of products until you find something you like, choose the relevant product and click on the ‘Add to Cart/Bag’ icon button (you are eligible to add multiple products to your cart).
  • In ‘My cart’, you can either choose to continue shopping or confirm the order.
  • To proceed, you can either log into your existing Chiraiyaa.com account or simply continue as a ‘New User’ and create one.Once this is all set, proceed to checkout, confirm your shipping address, select the desired payment method, and confirm your order.

We have tie ups with reputed courier companies, so your orders will be delivered right to your doorstep. All orders will be delivered in fully sealed packages to protect your goods and ensure that they reach you in perfect condition.

An email will be sent with your order information confirming your order and another email when your order is shipped out. However, the order will be accepted and sent to you once your credit card/ debit card and address details have been approved and verified. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive.

  • Please check your bank/ credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 10 business days.
  • For assistance you can write to us at support@chiraiyaa.com, we will be happy to help you out.
  • You can always log in to your account using the ‘My Account’ link on footer menu or ‘My Account’ icon on navigation bar and check the status of your order under ‘Orders’.
  • After your order is placed, we will send you confirmation of your order details over email. Once we dispatch your shipment, you will again be notified via email. In case of any unusual event which delays your order shipment, you would receive a special update from our end.
  • If you still have apprehensions, write to us at support@chiraiyaa.com, and your issue will be addressed.

CANCELLATION & RELATED QUERIES

Please contact our customer care at support@chiraiyaa.com to cancel the order and put in an online refund request. If the order is shipped already, unfortunately we wouldn’t be able to cancel it. However, you can politely refuse to accept the shipment and let us know about it. If you have accepted the shipment, no worries, you can return the product and exchange it for something else. In case you desire any changes or edits in your order, please write to us at support@chiraiyaa.com. Our customer care team will help you out with customized solutions wherever possible.

PAYMENT MODE

We are working on to start accepting international orders.

All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection.

There are absolutely no hidden charges. You pay only the amount that you see in your order summary.

In case of a payment failure, please retry keeping in mind the following:

  • Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) and that your internet connection is not disrupted in the process
  • If your account has been debited after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us on support@chiraiyaa.com

Yes we have COD option, with minimal charges of ₹100 per order

SHIPPING TRACKING

We promise our customers one of the best experiences of online shopping that is hassle free and reliable. We take care of all parameters that ensure your order reaches you in a sound state.

Orders within India are delivered within 4- 7 working days, and International orders are delivered within 10 to 15 working days. Delivery time may vary depending upon the shipping address. Please note: Orders including Personalised Mobile Covers, and Make Your Tee (MYT) products will be shipped out 3-4 days after the order is placed as these products are made-to-order.

Chiraiyaa provides Free Shipping All over India.

  • Working on to start accepting international orders.
  • For any other queries, please write to us at support@chiraiyaa.com

RETURN & EXCHANGE POLICY

  • Customers can return their order within 7 days of the order delivery.
  • All returns must be in unused condition with all original tags and packaging intact.
  • The product amount will be credited in your store credit, once we have received the products and quality check is done.
  • Online refund of shipping is not applicable
  • As we do not have a reverse pickup facility yet, you are requested to ship the product(s)back to us. Please pack the items securely to prevent any loss or damage during transit.

REFUND POLICY

  • You can ask for an online refund against any of your orders within 7 days of its date of delivery.
  • All online refunds will be credited in your store credit. you can check your store credit in My Account -> My Wallet.
  • On next purchase your store credit will be automatically deducted from total cart amount and you have to pay only the remaining amount if any.
  • Store credit will be reflected within 2 days after we receive the returned product in My Account -> My Wallet.
  • For any other requests or queries regarding this, kindly write to us at support@chiraiyaa.com
  • As we do not have a reverse pickup facility yet, you are requested to ship the product(s)back to us. Please pack the items securely to prevent any loss or damage during transit.
  • We recommend using ‘Speed Post’ as your courier service. Speed Post is a government of India owned entity and has the most widely distributed postal network in India.
  • Courier online refund rates are not applicable and it would be bearable by the customer only.

The online refund procedure will be initiated within 7-10 days once we receive your product. Once initiated, the amount will reflect in your bank account.

Please courier the product(s) to us at the address mentioned below.

Chiraiyaa Inc.
51/109, Madhuram,
Opp. VSI School,
Behind Pratap Plaza,
Pratap Nagar, Sanganer,
Jaipur 302033

  • We update our customers through emails once we initiate the online refund procedure.
  • If our last email states that we have initiated the online refund procedure, kindly wait for the process to complete.
  • For queries you can write to us at support@chiraiyaa.com

MISCELLANEOUS

Yes, we do. You can mail us with your order and design details at support@chiraiyaa.com. We can work out a spiffy discount for you depending on your quantity.

No, If you wish to receive our offers and updates you can subscribe via footer newsletter form. If you don’t wish to receive our newsletter, you can click on the unsubscribe link in the newsletter.

Just click on ‘Lost your password?’ option and we will send password reset link on your email address registered with us.

Unfortunately, no. Because of the prevalent regulations, we send the invoice along with the product. Tags are also left intact so that a product can be replaced if your loved one faces any issues and would like to replace/ return the product(s).

Since we sell only on our online store, there is no trial and buy option available. However, in order to assist you in picking the right size, we have size chart with body measurements on our product pages. For any queries please write to us at support@chiraiyaa.com.